Purchased the xEM back on August 12 and finally made it to the professional installer in my area, Ancient Adornments in West Hollywood, yesterday. During the insertion there was a crack when the installer pushed down on the plunger and he correctly realized that was not normal. He pulled the needle out and the chip itself had cracked during insertion. He was not able to give me the needle as it had biological on it, but I have the broken chip and have attached the picture below.
I’m just requesting a replacement as I did everything I should, went to a professional for installation and there was a problem with the injector or chip.