Some of you may have noticed the Thermo has been unavailable for a while. We have been tracking an issue where the sensor stops reporting. Testing these things is painfully slow especially when no testing outside the body had yielded failures. During the months of testing that started after my Thermo died days before the 3-month mark, we had an increasing number of reported failures. We have finally replicated this failure mode outside of the body recently. We are now waiting on imaging to narrow down the cause before testing potential solutions. Which means more long duration testing before it re-enters the market once we have a solution.
If you have a Thermo that hasn’t been installed, we’re happy to credit you for your purchase–we’d like it back for further testing. If you have a Thermo that has a sensor that stopped reporting, we’re happy to credit you as well. No need to send it back. If you’d rather wait it out and just get a warranty replacement, we can do that too. If you have an installed Thermo that is still working, we’d love to hear when you installed.