I had that a couple times, for me it was just a bad read angle. Tried it again with a little adjustment and it worked.
Edit: I just tried it and was getting the same issue. However if you go to https://members.vivokey.com/ in your browser and start the process from there it might work. It did for me at least.
That one I haven’t seen. I know it seems like basic troubleshooting, but have you tried clearing out recent history, cache, etc? Turn it off and on again perhaps?
The link inside the app will not refresh the website. Many times the website will be saved with their current values and will not be forced to refresh.
In detail:
That QR includes a “challenge” identifier from the VK server, and this challenge expires in a couple of seconds after being generated.
If you refresh the page and let more than 20-30 seconds pass, you will see that the QR code will automatically refresh.
When you open the members.vivokey website from inside the app, if it was on cache it will just load the page (with an expired QR code).
The easy way to assure you get a fresh challenge is just to refresh the website before jumping back to your app. New credentials should replace the old ones in the app.
No worries, thing is that the app can only tell the system: “open this website”.
If the website was already open (even on a previous tab) it will just display it on screen and not refresh it.
The website’s page actually is running a JavaScript that should automatically refresh it.
Thanks guys. It looks like it was published as iPhone-only, I have the latest iPad mini with NFC and everything but the App Store was hiding the app from me. PS wow, I’m reading the NFC chip on my iPad has no antenna, so no NFC apps for iPads after all these year. Just wow!
No, no iPad’s have NFC as a feature. A few teardowns show that there is an NFC chip on the board that is used internally for other functions, but it was never intended for actual NFC use - it has no antenna so I’m not sure what other features Apple are using from it.
Depending on the chip, some of them have the ultra wide band support integrated into them… not sure if that’s something that iPads support, but if they do then that may be it. The other thing is could be is part of a security module, but since Apples has their own secure enclave I doubt that.
Hello guys, I got a recommendation on asking for help regarding my issue in this thread aswell, so here I am. Could you please take a look at it here? VivoKey App iOS Spark 2 Registration Bug. Thanks!