Got an xEM implant a few weeks ago. Use case is building access on several locations. Primary locations uses EM41xx mode, for which I just ‘enrolled my hand’ in the existing system. But I wanted access to other locations to, where only HID is usable. The primary location is also compatible with HID (we use a single HID based access token for all).
I cloned my HID access token onto the xEM and was able to get into the new locations without any issues. But the ‘primary location’ is now giving me issues. Sometimes I need to keep my hand still for 2 or 3 second on the reader before it works (before it was instant) and sometimes it doesn’t work at all and I have to take my hand away and retry. I’ve been struggling with this for a week now and it’s really annoying … the primary location has the most authentication moments in a day for me, so I’m thinking of putting it back in the old mode, but that will mean I don’t have access to the other location. i would prefer a properly working HID mode, but I’m unable to pinpoint what the actual issue is. If all else fails I will probably just get a second implant
Any help would be much appreciated.