Yeah they did write up a pretty comprehensive update around that, and to me, it sounded pretty genuine; apparently they are even taking the hit $ on some shipping destinations
Excerpt
Shipping and Taxes
How the shipping cost is calculated? Why is it so expensive?
The shipping cost is based on the total order weight and the destination country. We did everything we could to make shipping as cheap as possible, but for some countries it can still be quite high due to COVID.
Initial shipping cost for some countries was more than $70, but we decided to limit it to $35 and pay the rest by ourselves. The list of destinations with shipping discount from us: Albania, Algeria, Andorra, Argentina, Armenia, Azerbaijan, Bahrain, Bangladesh, Belarus, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Cayman Islands, Chile, Colombia, Costa Rica, Ecuador, Egypt, El Salvador, Faroe Islands, French Guiana, Georgia, Gibraltar, Guam, Guatemala, Holy See, Iceland, India, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Liechtenstein, Macedonia, Maldives, Martinique, Mauritius, Moldova, Monaco, Mongolia, Montenegro, New Caledonia, Nicaragua, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Qatar, Russia, Rwanda, Réunion, San Marino, Saudi Arabia, Serbia, South Africa, Sri Lanka, Swaziland, Trinidad and Tobago, Turkey, Ukraine, United Arab Emirates, Uruguay, Uzbekistan.
Can you lower the declared customs value? Can you mark the package as a gift?
We understand that lowering the customs value or marking the package as a gift may help you to avoid extra duties in some countries, but we can’t do that, because it’s illegal and violates insurance.
Where do you ship from? Is there a local delivery?
Large batches will be shipped to USA, Canada, EU and Australia and then distributed to backers by local delivery.
Backers from other countries will get a direct delivery from our Hong Kong warehouse. We’re trying our best to offer local delivery for more countries and will notify you if anything changes.
Are there any extra duties to pay?
Backers from some regions like Canada, Australia, United Kingdom and EU will pay taxes directly in the pledge manager.
Other destinations will show zero taxes in the pledge manager, but it doesn’t mean it’s duty-free. You might end up paying local taxes upon
receiving your order depending on your local laws. For example, US and Russian customers are unlikely to face extra duties, due to $800 and €200 duty-free thresholds respectively.