Firstly I am glad you have Found Dangerous Things
This community will gladly help you out.
This is not a form of Confirmation bias so without getting all …hmmmm… BioTeq…ummmm… anyway
Some of BioTeqs wording is misleading, and some other things I take issue with, but whatever…More importantly
I don’t know specifically about their products or testing they have carried out, so 
This is the standard you should be looking for:-
Here’s what I would do!
Return the White cloner to BioTeq
All future implants, Find another seller, It doesn’t have to be Dangerous Things ( But really should) or one of their affiliates like KSEC who are also in the UK.
Do yourself a favour and take your cloner refund and buy yourself a Proxmark.
Most people here avoid the white cloner so not too many people are super knowledgeable on its fault finding.
Also not to fob you off, but it is BioTeqs product they offer so they should be your first port of call for support. They should be the product experts and of more use to you attest initially.
Either way mate let us know how you go with them, after that we will glady try and help you out.
For others wondering
https://bioteq.co.uk/index.php/implants
This is a dirty little service on offer that speaks for itself
