The magic ring v2 worked great for two weeks. I could keep it on my finger and open my safe without even touching my hand. Suddenly the ring needs to be removed and physically touching the safe to activate. Initially I assumed the receiver was failing so I grabbed several other RFID, tags all of them worked fine. It’s only the v2 ring that’s failing. My old v1 ring (that no longer fits my finger) works perfectly even after several years, my newest v1 that’s a year old quit working on me so I upgraded to the much nicer v2. But something is wrong with this’s v2 ring.
I had an old jakr4 ring that the ceramic got chipped and water killed it. This v2 ring isn’t chipped but I wear it in the shower. If water was to get inside would that degrade the signal or kill it like it did with the jakr4?
I’m definitely interested in getting these rings back for testing. The first thing I’m going to do is put them in a warm vacuum chamber to see if I can dry them out… or basically see if I can improve range by doing that which would indicate their was probably water that got inside.
I’m the guy from YouTube that was chatting with you briefly. I no longer have the purchase email, I have the original black box though the ring came in. If you tell me where to send it I’ll gladly ship it back to see if it qualifies for a warranty.
The safe is a Hornady and the two magic v1 rings worked flawlessly for years. One is no longer working. So I upgraded to the magic v2 and that worked for about two weeks. Now it needs to be pressed to the receiver to activate. I thought maybe the receiver was going bad but the ring id the only RFID tag that’s not working properly I have several others, including a magic v1 that still works fine. I wear it in the shower sometimes.
I’m wondering if a bit of moister got inside and cause the ring to corrode a little causing a weak signal. Either that or the antenna is dying for someone. I do use the ring 2 times daily at a minimum.
hit the orange help button and submit this thread with a warranty replacement request. be sure to use the same email you used to order with so we can try to match up your order
Honestly, I’ve used that orange button for this same problem 3 times over the last week. Still zero response I’ve referenced this thread the last time.
I’m not a huge customer but I’ve ordered three rings over the last couple of years. With this ring being defective and me learning how hard it is to communicate with your company it almost makes me want to just move on.
I’m not a really knowledgeable in the RFID arena but I do technical diagnostics five days a week for a living. I’m not an idiot, this ring is defective and all I want is to swap it out and move on.
Sure I’m coming off as a jerk right now but I’m just frustrated with the horrible communication process. One of which doesn’t seem to be working, the orange help button.
Sorry I’m not the guy that keeps emails, my wife claims I’m OCD. Us computer guys just know some of us delete everything and some of us delete nothing. Personally I think the latter is just lazy.
i only see one ticket for you, and since we don’t have your order number i will need to look it up and get your replacement ready. the earliest i can do that is Monday.