Hi,
new to the biohacking scene. I ordered two x-series chips as my first implants. A NExT v2 and an xMagic. Checked the sealed bags when the order arrived and found what appears to be an animal hair in one of the bags. Already sent a mail, just wondering how long I should expect to wait for a reply.
Thank you all in advance.
Admittedly, ~11 hours is not up to my usual response time but we still responded… Maybe it’s in your spam box?
Can’t seem to find it, but I’m sure it’s a mistake on my part. I’ll send a new mail with a picture of the package and the order number.
Thanks!
Sorry, I didn’t think to mention it during my last response, but the easiest way to open a ticket is to respond to your order confirmation email. This let’s me find your order easily. It also might be worth verifying the email on the invoice we mailed with the order–if you find an error, let us know in the ticket, please, and we’ll do our best to confirm things 
Thank you so much. Currently travelling for work but I’ll get right on it when I get home at the end of the week.
