Question about writing to SIID with NFC Tools

Here is the pouch, there was no dot of any color on it.

Do you still have the white sterile pouch that the actual injector came in?

No I believe that was thrown out by the installer.

yeah the color dot would have been on the sterilization pouch the injector came inā€¦ but this looks like itā€™s a red LEDā€¦ we can ship you a free green once they are back in stockā€¦ but my concern is finding out where the problem wasā€¦ did a green marked pouch have a red LED xSIID inside, or did we accidentally ship you a red marked pouch.

Yeah I didnā€™t get a chance to look at the pouch, because I gave the whole box to the installer. Iā€™m also pretty sure itā€™s the amber color, in real life it doesnā€™t look red, itā€™s definitely a faint white / yellowish color. I wrote to the support email about this too, maybe instead of sending another chip we could do some sort of refund situation. I donā€™t really want 2 SIIDs and canā€™t imagine having to swap the one thatā€™s already in me.

Let me know whatā€™s possible.

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i didnā€™t see the email but if you go to the site and click the floaty help button thing and submit that way i can assign to Michelle so we can sort you out.

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