Hello all,
I want to preface this by saying this is a rant. It has nothing to do with Dangerous things except for the fact that DT chose UPS for shipping to Canada. I’m guessing they chose UPS because of their great shipping rates. Here’s why their rates are so good:
Context:
I ordered the Apex 2 Champion Edition. It came out to 1,473 CAD including 27$ for shipping. I ordered it on Friday, October 2nd in the morning. DT was so fast, they created the shipping label an hour later and shipped it the same day.
On the 5th, I saw that the tracking had an update stating that I had some duty (tax) to pay. I knew I would have some tax to pay since I didn’t pay any on the DT website. I was surprised to see this:
UPS wanted me to pay an extra 151$ as an extortion fee over a 72$ import tax.
I knew UPS had some sort of extortion fee, Post Canada is much reasonable usually 9.95$ which I’m happy to pay, but this is simply daylight robbery.
I did what I usually do, I call them up on the same day at around 1PM, stating that I would like to Clear the package myself. Doing this is a bit of work. I have to get a list of document and travel to the closest Customs office. Once I get the receipt from the CBSA, I need to send it back to UPS so that they can deliver the package to me.
They send me back the required documents the next day at 9AM (6th). I went to the CBSA office right after work and sent back the receipt. Turns out, ups forgot to charge me for province tax (144$). I have no doubt that if I had paid directly to ups, they would have charged me back for it:
Here’s where the fun starts:
Once I sent the email, they didn’t reply. After 24 hours, I called them to see what was going on since I still saw on the website I had to pay. They said they receive my receipt and all is good. The original delivery date was on the 9th of October and they said they would deliver it with no issues regarding the import fees.
Unfortunately, I wasn’t home at the moment of delivery and they gave me the first delivery notice:
I called them up later in the day to ask for some clarification. They gave me the same scripted answer that the package will get delivered on time with no issues. They also said that they were going to call the depot and make sure they deliver it this time:
The last delivery attempt will be during the work day:
So @amal @tac0s @Pilgrimsmaster if my package gets sent back Tuesday, at least you’ll know why.
