Spark 2 not working, being ghosted via email [SOLVED]

Support
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My spark 2 doesnt work, i cannot write to it via the spark app. When i scan it to read, it just redirects to the webpage to download the app. Email support has ghosted me. So i have an chip implanted in me that is just an advertisment for a broken app…

I knew buying a branded chip like this would end up with this issue, eventually it wouldnt be supported by the company and would be useless. But the product is still for sale. So you can imagine my disappointment. I was looking to upgrade to an apex flex but wanted to see what i could get out of the spark first, this really isnt giving me the confidence i need to continue to do business with this company.

For the record i also have an NExT that works without issue.

EDITED TO ADD

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are you doing it via the spark actions app? because on the spark actions app you can change the action

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lol. I’m ghosting you or I’m still waiting to hear back and thus have not gotten back to you?

Edit: I do see that a single message was missed. Sorry about that. Still no update for you, unfortunately.

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Apologies for the dramatics, I’m sure you can understand my frustration as this thing is effectively bricked.

Is there any indication if this is an issue with the chip, the app, or some backend server?

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If I had an inkling, I would share it. I snagged Amal as he was headed out the door. We are going to send you some Spark test cards. I’ll ping you in the ticket. Again, sorry I missed your message. We are crazy busy tiny company.

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if you make a video of using the chip, it be easier for community to make assumptions.

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I dont see a way to edit my original post, but i do want to clarify that this was quickly resolved and the main issue, as mentioned above, was a single missed email.

I just figured I needed to make some noise to get help.

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Screenshot_20251124_113246_Chrome
Screenshot_20251124_113246_Chrome1080×794 90.5 KB

Try this ( should be the ellipsis to expand your menu) if you can’t see that or if it doesn’t work.Let me know.I’ll edit it on your behalf

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Those options arent there on my main post, but are on my comments

Feel free to make changes if thats easier

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Done diddily done done

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