I’m not sure if I have the same problem. I did purchase the eGeeTouch Smart TSA Travel Lock from what looks like an official eGeeTouch Amazon storefront.
The lock has worked flawlessly until the Android phone App updated last week and erased my settings completely and when I logged in to set it up again, I received a message telling me no account exists with my email address. I’m at a loss at what to do now. I created a new account and tried to set up the lock again but I can’t create a new pin number, so it won’t pair.
I don’t have enough cash to buy another until December, so I’m left with no security and the company won’t answer my emails for help.