Review of Dangerous Things

[Pilgrimsmaster]

A “simple” warranty claim, but allowing an exchange for a different product, Just that little bit extra makes all the difference.

@TheCyborgFirefighter

Worked something out with amal, and instead of replacing the flexClass under warranty, I’m upgrading to the Apex Flex

[Roucoul7424]

I just put a 5 star on this thread because I genuinely think the company and customer support is awesome.

I started to be interested in biohacking/ implants About 3-4 years ago and I was packed with a 1000 questions. The community helped to answer those questions but the staff did too! Even Amal himself answers one of my post and I even had the opportunity to exchange a couple of email privately with him at that time

Today I made a mistake. I bought the wrong bundle. I wanted the green xssid but I bought the green xLED instead.
When I found out my mistake I sent an email to know if my order could be canceled.
I kid you not. 45 minutes later , my order was cancelled. IT WAS AT 3 AM!!!

I GENUINELY LOVE THE COMPANY

THX FOR EVERYTHING
Quick lil thank you to @tac0s @amal
You do an amazing job

[Pilgrimsmaster]

@amal

Unfortunately it seems that there is an issue with the t5577 in the next… reply to your order confirmation email and we’ll sort you out

Another simple but still appreciated example of customer service

[XEMON]

I think those 2 recent post are an amazing representation of DT’s response:

DT Forum Email delivery

yay

Help! Apex Ring cracked!

Thank you so much Joe and Dangerous Things! You guys rock!!

[Pilgrimsmaster]

Just another day in the office for DT staff

Trying to load iceman firmware, and get stuck on waiting for Proxmark to appear…

I can’t thank you enough for you taking the time out to help me with this issue. Dangerous things has the best customer service out of any company I’ve ever dealt with.

Agreed
Just look at the 80+ messages above

[Pilgrimsmaster]

Easy upsell, but thats not how DT / Amal rolls

@amal

I think if you are going to dedicate the function for one specific thing like an NFC business card, go with the flexNT for that.

[Pilgrimsmaster]

Do I even need to justify the reason for including this here!?

@amal

Honestly man your dentist could probably get one of these Steco dental magnets legit and embed it into the acrylic tooth without our involvement (and cost)… best way to go IMO

[Pilgrimsmaster]

Another one (From the DT Club, but enough for context shown below)

@amal

hmm… probably not. those nail LEDs are notoriously short lived, generally speaking… we don’t even offer them anymore because they are so fragile

@xnzakg

a company refusing to do something because it would shorten the lifetime of the product… now that’s something you don’t see often hah

[Crimson]

I haven’t voted, I have not yet purchased (I bought a repeaters set) but plan to in a few weeks.

My feedback so far is the products are confusing and it’s not clear what is compatible with what. The bundles seem like good deals, but they are difficult to buy due to the learning curve with the products and the inflexiblity of the included items.

That said, the forums are an incredible resource and seeing the CS responses here has instilled a lot of trust.

[amal]

@Crimson

My feedback so far is the products are confusing and it’s not clear what is compatible with what. The bundles seem like good deals, but they are difficult to buy due to the learning curve with the products and the inflexiblity of the included items.

Thanks for your feedback… it’s been a long running issue that we are in the middle of trying to improve. The steep learning curve and variety of features, options, and inter-compatibility issues make it very difficult to convey in an easy to learn way, but we’re definitely looking forward to launching improvements in the coming weeks.

[Pilgrimsmaster]

@amal

If you want us to look at it go ahead and ship it back… I won’t charge you to take a look at it.

I think Amal only says these things in the hope somebody with post a positive review in this thread. (I guess it worked…again)
The outstanding customer service is just a facade, in reality, he is just a whore for hearts

[Chimpofm]

Im late to the party. But i hold dt in high reguard… As most of us did . I came here with no knowledge of this technology.i seen some guys ted talk but that was about it. I had a look at the chips. And thort wow their expensive. So i shot a message to dt about are animal chips the same. amal personaly took the time to contacted me. I was star struck. The ted talk man wanted to talk to little old me. … And he went into great depths to explain in terms i understood what it was all about. And i made my first purchase. Amal ,dt and the community have been so supportive of my impulsive crazy ideas. And i hope to provide the same level of support that they provided me “11/10 Savage Service! - Chimpo Mcdoodle.”