A “simple” warranty claim, but allowing an exchange for a different product, Just that little bit extra makes all the difference.
I just put a 5 star on this thread because I genuinely think the company and customer support is awesome.
I started to be interested in biohacking/ implants About 3-4 years ago and I was packed with a 1000 questions. The community helped to answer those questions but the staff did too! Even Amal himself answers one of my post and I even had the opportunity to exchange a couple of email privately with him at that time
Today I made a mistake. I bought the wrong bundle. I wanted the green xssid but I bought the green xLED instead.
When I found out my mistake I sent an email to know if my order could be canceled.
I kid you not. 45 minutes later , my order was cancelled. IT WAS AT 3 AM!!!
I GENUINELY LOVE THE COMPANY
THX FOR EVERYTHING
Quick lil thank you to @tac0s @amal
You do an amazing job
11 Likes
Another simple but still appreciated example of 
customer service
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I think those 2 recent post are an amazing representation of DT’s response:
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6 posts were merged into an existing topic: The anti:no_entry_sign:-derailment:railway_car: & thread:thread: hijacking:gun: thread:thread: 
Just another day in the office for DT staff
Agreed
Just look at the 80+ messages above
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