Sad to hear about your situation.
I ordered one bound somewhere to asia and they used DHL.
It is somewhere in china now and way ahead of schedule.
I also had a few days of delayed shipping due to one of their staff’s personal affairs; she has regretfully apologized and without me initatiating, have refunded my shipping fee as a sign of goodwill for the delayed pickup due to her “being in a situation beyond her control” resulting to a few days delay on their part.
I must say, with such gesture i am looking forward to getting 5 more implants from them at the wake of my first installation. Quite a good team Amal has assembled out there
Looking forward to hearing from you soon when you get to have your package
Update: glad to know you got yours 