I had 2 separate orders and she got them combined into one package, got that package out the door in the blink of an eye. USPS got some things messed up and my package went AWOL. She quickly got another package together and out the door. Every question and issue she resolved with great care and kindness. I asked where I could give her an official compliment to hopefully help her out and she insisted that it was not worry and that customer service is their life. I absolutely have to agree but I know itās not easy. I just really want to make it known how amazing she has made this process for me. Thanks!
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My experience with Michelle and DT overall has been absolutely amazing. Always happy to go above and beyond. Theyāre bloody amazing 
This also extends to the forums! So glad to be a part of this community. I have learned so much in such a small amount of time.
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I completely agree. Iām still a little new here but if there was like a off topic section of the forum that would be great. I feel like a lot of us are like-minded people and Iād love to pick at everyoneās brains. And thankfully everyone here is just pleasant. Quiet the difference from my every day life
Have at it buddy, random what ever the fuck you want thread
also the Lounge section you can ask , whatever you want
Well you are always welcome here
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Oh I was under the assumption that the lounge was for people who were higher up in the forums, thanks for the links you are also very helpful:) hopefully I can return the favor one day
Edit: had to take a look at what trust levels are seems like it would take a while to get to level 3. Not even sure how to check. I need to take one of my days off to devote to figuring this forum out lol. Just when I think i got it thereās something new around the corner
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The lounge was level locked, but Amal recently opened it upā¦
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Discobot will help you out a lot tutorial
Should only be ?? 30mins??
Then the advanced ??15mins??
@discobot start advanced tutorial
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Amazing, Iāve got a lot of stuff from all kinds of tech companies and itās extremely nice and I feel better by actually having a real one on one conversation with someone. Michelle is amazing. She sent me a email about my NExT implant order etc. Got everything taken care of. And didnāt take multiple days to figure everything out.
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I just realized @mdanger handle wasnāt mentioned in this thread, Hopefully THAT gets her attention.
Iām sure @amal will let her know anywayā¦
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Just want say how thankful I am that Michelle and Amal are so great. Best experience I have ever had with any company in my 50 years.
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I just had an ordering boo-boo, that I hadnāt noticed. Michelle got in touch with me, and the whole thing was super well handled.
Was actually going to start a thread suggesting she get employee of the month.
Or at least first choice of the donuts.
Either way, superb service.
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Same here. Last time I ordered, I didnāt pay attention and I ordered two items twice. Michelle got in contact with me rightaway to double-check that I really did want the same items twice. Thanks to her, I saved money (and DT lost some 
)
Most companies would just blindly fulfill the order. Thatās customer service right there.
I feel like when the owner of the company is as active on the forums as Amal is thatās got to be a good sign about a company. Iām really glad I found DT for my implants instead of finding somewhere else. Havenāt had to deal with customer service yet but Iām not surprised itās awesome. Although in my research Iāve found that some people think the scar from the implant is the mark of the beast so Amal needs to have a silver 
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Iāve seen Amalās skills of persuasion in action. Itās impressive. Heās definitely a qualified representative of cyborgs everywhere.
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Aww thanks guys! We really really try hard to support you all, because youāre supporting us! We literally couldnāt possibly keep exploring this technology without our customersā¦ we want dealing with us to be a win-win for everyone!
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You know @Amal, there are good companies you trust, and then there are a few, very few companies youād give your money to sight unseen because theyāre just exceptional.
I know a couple of the latter. One of them is this bike manufacturer: they offer a real lifetime warranty (i.e. they sell you a bike and they fix it for free if the fault is theirs, forever. And even often when the fault is not theirs tooā¦) They go out of their way to accommodate your every needs. They even provide lodging if you come from far to fetch your bike and you have nowhere to crash. I literally dropped 12,500 euros on a sketch of their latest model, 2 years before it was even a prototype. Thatās how much I trust them.
DT is right up there with the good companies. I havenāt had enough dealings with you to trust you the way I trust my bike manufacturer - which Iāve known for 15-odd years and given a sizeable portion of my life savings to - but from what I can tell so far, DT has the potential to join my short list.
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Oh manā¦ honestly I would probably feel the same about a bike company based in the Netherlands (my people!) ā¦ but yes, I know what you mean. Hereās to the personal goal of being held as highly as Velomobiel!
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Thank you so very much for the extraordinary compliment. It is truly my pleasure and honor, seriously.
I absolutely love working with you guys. You are all wonderful, brilliant, and think outside the box.
You all make it easy and worth it
Thank you all for being luminaries in the forum as well.
MDanger
(Michelle)
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Woohoo @mdanger is the shit. And for all the people that know and understand āfemaleā hardships in the IT community. I praise DT and @mdanger for doing it right! @amal you need to get @mdanger up at a con to talk about being a female IT employee in the implant world! Hip Hip Hooray 
for Michelle!
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